Frequently Asked Questions
How do we deliver our Wood Stackers?
We attach them to a pallet, and load them onto a tail gate truck. Which means when they arrive at their new home, you need not wrestle them off the truck, your driver will unload them via a pallet trolley.
Please note, we use a specialised service to deliver our Original Wood Stacker. This specialised service means we custom price each delivery to suit each Wood Stacker to its new home.
So please click here and we will prepare a shipping price unique to your address within 2 business days.
If you would prefer to talk with us in person, that’s good too, just phone Bec; 0411 150 822.
How quickly can I have my Wood Stacker delivered?
It depends on where you are in Australia, but more often than not we can arrange it within 4-5 days.
What is the lead time on a Wood Stacker?
In-stock Stackers are typically ready for dispatch within 2 weeks.
Pre-order Stackers have an estimated lead time of 4–6 weeks.
Do we make custom size Wood Stackers?
We don't usually offer customised stackers but feel free to discuss your idea with us at info@unearthedgarden.com.au
Do we have trade pricing?
Yes we do! 10% trade discount, email info@unearthedgarden.com.au to apply.
Do we wholesale?
Sorry but at this stage we don’t wholesale.
How quickly can I get a Wall Planter?
We keep most colours in stock, so in most instances we can get a planter to you Australia-wide within a week.
Sometimes within 2-3 days! But if we don’t have stock of the colour you are after, we coat to order, and that takes no more than 2 weeks, including delivery, Australia wide!
Do the Planter Dishes have drainage holes?
Our Planter Dishes come sealed with a silicone plug at the base of each planter. This makes them easy, and neat to use indoors.
But, if you would like to use them outdoors, just pull the silicone plug out. We do not advise leaving the silicone plug in place when using outdoors as your planter will fill with water and you will have a very unhappy plant.
Do the Wall Planters have drainage holes?
Our Wall Planters are sealed for indoor use, but if you would like to use them outdoors, just let us know and we can drill you a discreet hole at the base for the water to drain away. We do not advise leaving your Wall Planter without a drainage hole when using outdoors as your planter will fill with water.
How do we pack our planters?
Our planters are wrapped and packed snuggly into a box. Each box includes a personal thank you note.
Should you be looking to give our planters as a gift, just let us know and we can tailor the card message to suit the lucky receiver!
What are the best plant sizes for our Wall Planters?
When choosing a plant for our Wall Planters you need to consider the width/depth of the planter. You need to make sure there’s enough wriggle room to comfortably plant, but also allow enough room for them to grow!
330mm SMALL Wall Planter
10cm/15cm
Width/depth of Wall Planter: 165mm.
450mm MEDIUM Wall Planter
10cm/15cm/20cm
Width/depth of Wall Planter: 225mm.
600mm LARGE Wall Planter
25cm/30cm/40cm
Width/depth of Wall Planter: 300mm.
Do we offer exchange/returns?
We hope you love your Unearthed Garden piece! However, we understand that sometimes things don't work out.
Planters: We accept returns within 7 days of delivery, provided the item is unused and in its original condition. Return shipping is at the customer's expense.
Wood Stackers: All Wood Stacker purchases are final sale and cannot be returned or exchanged unless deemed faulty. Please inspect your Wood Stacker immediately upon delivery and contact us as soon as possible if you notice any damage or defects.